Got a question?
We often get asked similar questions about learning French, our French lessons and our French tutors, so we’ve collected some of the most Frequently asked questions below.
If you don’t see your question, then please feel free to contact us.
LESSONS & PRICE
Lessons, Price and Cancellations
Q: Are group French classes better than private lessons?
A: There are many ways to skin a croissant, and the best way to learn French very much depends on the individual. There are two main ways of learning French:
- Route one: Choosing a French school that offers French classes at a set time and location. These large classes are a great way to meet other people who share your love of all things French.
- Route two: Arranging a French tutor to come to a location of your choice to teach you individually or in small groups. This is the service VoulezVouloz provides.
Q: How much do your French lessons cost?
A: To learn more about the cost of our lessons check out the individual lesson pages or give our friendly team a call on 0448 271 392.
Q: What does the lesson price include?
Q: How do I pay you?
Please note: Payments should me made directly to VoulezVouloz rather than to your individual tutor.
- Account number: 464 215 801
- BSB: 112-879
- Please enter your name (and invoice number if you have one) as the reference.
If you have any issues then please contact our Accounts Team on 0448 271 392.
Q: How do I install Skype?
A: To install Skype for an online French lesson, simply download the free software from Skype.com and create a Skype user name. To do this, follow these instructions:
- Open Skype.com in your browser.
- Click the ‘Join Skype’ button in the top right of your screen.
- Create your account by completing the form.
- You’ll be taken to a Skype Credit page (you don’t need to buy credit to use Skype) just check the ‘Not now’ option and then click the ‘continue’ button.
- A new page will appear. Just follow the simple instructions to complete your download.
- A box should open on your desktop asking if you’d like to save the Skype download file. Click the ‘Save file’ button.
- Once Skype has been downloaded to your computer, double-click the file to install Skype.
- Now double-click the Skype application to open the program.
- Enter your username and password.
- Type your tutor’s Skype name (which will have been emailed to you) into the search box and when you find then click ‘add’.
- You’re ready to go. When your Skype Tutor calls you, just click the green ‘phone’ button to answer and start learning French!
Q: I need to cancel, what do I do?
A: If you need to cancel, you must give us at least 24 hours notice. Please call or text your tutor directly. Their details should have been forwarded to you when you first made the booking. If you fail to reach them, please call or text headquarters at 0448 271 392.
We do not accept email cancellations.
Q: Is there a cancellation fee?
A: If you cancel your French lesson on the same day then you will be charged the full amount for your lesson.
Q: Do your French tutors really come to me?
Q: I’m not comfortable having a French teacher come to my home, where can we meet?
Q: Are your French tutors qualified?
Q: Are your French tutors actually French?
Q: How do you choose your French tutors?
Our head tutor (and Director) Hichem, interviews each potential French tutor personally, not only to bamboozle them with tricky French grammar questions but also to ensure they’re presentable, affable and have a good sense of humour.
Q: I’d like a particular tutor, is that possible?
Q: Do you sell gift vouchers?
A: Yes,we do sell gift vouchers all year round. You can read more about them on our Gift Voucher page.
Q: Are you environmentally friendly?
A: We do our best to run an environmentally friendly business, using recycled material and keeping the ‘paper trail’ down to a minimum. Many of our tutors use pedal power and public transport to get to your lesson, keeping our environmental footprint as small as possible.
Q: Who is Monsieur Croissant?
A: Monsieur Croissant is a bon viveur, a lover of the ladies and a man of mystery!