Frequently Asked Questions

Got a question?

We often get asked similar questions about learning French, our French lessons and our French tutors, so we’ve collected some of the most Frequently asked questions below.

If you don’t see your question, then please feel free to contact us.




Lessons, Price and Cancellations

Q: Are group French classes better than private lessons?

A: There are many ways to skin a croissant, and the best way to learn French very much depends on the individual. There are two main ways of learning French:

  • Route one: Choosing a French school that offers French classes at a set time and location. These large classes are a great way to meet other people who share your love of all things French.
  • Route two: Arranging a French tutor to come to a location of your choice to teach you individually or in small groups. This is the service VoulezVouloz provides.
Q: How much do your French lessons cost?

A: To learn more about the cost of our lessons check out the individual lesson pages or give our friendly team a call on 0448 271 392.

Q: What does the lesson price include?
A: Our prices include GST, all teaching materials and all your tutor’s travel costs. There are no additional fees or charges.
Q: How do I pay you?
A: Currently we only accept bank transfers or Paypal payments.
Please note: Payments should me made directly to VoulezVouloz rather than to your individual tutor.

Bank transfers:

  • Account number: 464 215 801
  • BSB: 112-879
  • Please enter your name (and invoice number if you have one) as the reference.

If you have any issues then please contact our Accounts Team on 0448 271 392.

Q: How do I install Skype?

A: To install Skype for an online French lesson, simply download the free software from and create a Skype user name. To do this, follow these instructions:

  1. Open in your browser.
  2. Click the ‘Join Skype’ button in the top right of your screen.
  3. Create your account by completing the form.
  4. You’ll be taken to a Skype Credit page (you don’t need to buy credit to use Skype) just check the ‘Not now’ option and then click the ‘continue’ button.
  5. A new page will appear. Just follow the simple instructions to complete your download.
  6. A box should open on your desktop asking if you’d like to save the Skype download file. Click the ‘Save file’ button.
  7. Once Skype has been downloaded to your computer, double-click the file to install Skype.
  8. Now double-click the Skype application to open the program.
  9. Enter your username and password.
  10. Type your tutor’s Skype name (which will have been emailed to you) into the search box and when you find then click ‘add’.
  11. You’re ready to go. When your Skype Tutor calls you, just click the green ‘phone’ button to answer and start learning French!
Q: I need to cancel, what do I do?

A: If you need to cancel, you must give us at least 24 hours notice. Please call or text your tutor directly. Their details should have been forwarded to you when you first made the booking. If you fail to reach them,  please call or text headquarters at 0448 271 392.

We do not accept email cancellations.

Q: Is there a cancellation fee?

A: If you cancel your French lesson on the same day then you will be charged the full amount for your lesson.


Q: Do your French tutors really come to me?
A: Yes, depending on your location within Sydney, Melbourne, Brisbane, Canberra and the Central Coast, our tutors will come to you. This is the great bonus of choosing VoulezVouloz. You can stay put in the comfort of your own home (or office) and your tutor simply turns up at the agreed time. Easy huh?
Q: I’m not comfortable having a French teacher come to my home, where can we meet?
A: If it’s not convenient or comfortable to meet one of our French tutors in your own home then we’re happy to meet at either your work place or a local cafe. If it’s a nice day you could even meet in a local park. If you’re not sure where to meet, give us a call on 0448 271 392, and we’ll recommend one of our favourite local spots.
Q: Are your French tutors qualified?
A: Yes, to work for VoulezVouloz, all French tutors must provide proof of not only teaching qualifications, but also extensive teaching experience.
Q: Are your French tutors actually French?
A: Although all our tutors are native French speakers, not all of them come from France. In fact, French is spoken in over 50 countries worldwide. We have tutors from Belgium, Canada, New Caledonia, Madagascar, Switzerland and Tunisia (and France of course!) Some students worry that picking up a regional accent might hamper their progress but rest assured it won’t. We only employ the best possible tutors at VoulezVouloz. Good teachers result in excellent students!
Q: How do you choose your French tutors?
A: We’ve received hundreds of CVs from potential French tutors since we began in 2006, but, unfortunately, very few make the grade (the current success rate is just 1 in 20) . That’s  because we’re very picky! Just because you’re French doesn’t mean you can actually teach French. At VoulezVouloz, we don’t want French people who are travelling and looking to make a quick buck. We only employ committed, professional, qualified French teachers. Our flexible, positive tutors are willing to teach the old and young – everyone from beginners to advanced.

Our head tutor (and Director) Hichem, interviews each potential French tutor personally, not only to bamboozle them with tricky French grammar questions but also to ensure they’re presentable, affable and have a good sense of humour.

Q: I’d like a particular tutor, is that possible?
A: Although we always try to give prospective French students their preferred tutor, it’s not always possible due to location and time conflicts.

Other Things

Q: Do you sell gift vouchers?

A: Yes,we do sell gift vouchers all year round. You can read more about them on our Gift Voucher page.

Q: Are you environmentally friendly?

A: We do our best to run an environmentally friendly business, using recycled material and keeping the ‘paper trail’ down to a minimum. Many of our tutors use pedal power and public transport to get to your lesson, keeping our environmental footprint as small as possible.

Q: Who is Monsieur Croissant?

A: Monsieur Croissant is a bon viveur, a lover of the ladies and a man of mystery!

View more resources:


Your questions about VoulezVouloz are answered here.


Our selection of French videos from YouTube.

Useful links

Helpful French links from across the web.

Learn French fast!

Our French tutors are native speakers from French-speaking countries around the world. We offer French lessons that come to you - in Sydney, Melbourne and Brisbane!
Call 0448 271 392

Featured tutor: Francine

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